AI Support Agent · Sam

AI customer support that solves it on the first message.

Sam answers order, delivery, returns and account questions instantly, 24/7. Up to 93% of questions are resolved without a ticket, and the tricky ones go to your team with full context.

up to 93%resolved instantly
24/7weekends included
0 secwaiting time
S
Sam
AI SUPPORT AGENT · ONLINE
Where is my order #48213? It was supposed to arrive yesterday.
Sorry about the wait. Your parcel left our warehouse on Monday and is with the courier in Plovdiv. Expected delivery is tomorrow before 18:00.
Can I change the delivery address?
Yes. I've sent a secure link to your email to update it. Anything else I can help with?
Resolved · no ticket needed
Web chatEmailWhatsAppHelp center
CSAT 4.8 / 5this week
What Sam does

Faster answers for customers. Fewer tickets for your team.

Sam handles the repetitive questions, so your people can handle the ones that need a person.

Instant resolution

Up to 93% of questions solved on the first message. No ticket, no wait, no handoff.

24/7 coverage

Weekends, holidays and nights. Customers always get a real answer right away.

Smart escalation

When a case needs a person, Sam hands it over with the full transcript and a short summary.

Sales-aware support

Spots buying signals inside support chats and passes upsell chances to sales.

Connected

Sam can look things up, not just answer FAQs.

We connect Sam to your store, helpdesk and systems, so he can check an order, start a return or update a booking inside the chat.

  • Order status and tracking from Shopify, WooCommerce or your ERP
  • Returns and exchanges following your policy
  • Helpdesk tickets in Zendesk, Freshdesk or Help Scout when needed
  • Knowledge Gap reports that show what your help center is missing
Support this month−61% tickets
4,920conversations
4,410solved by Sam
510to your team
90% resolved without a human
Escalated: damaged itemSent to Zendesk with photos and summary
HUMAN
Upsell spottedCustomer asked about the Pro version
TO SALES
The full team

Meet the rest of the team.

They share customer context, so nobody asks the same question twice.

M
MiraAI Sales Agent

Chats with website visitors, answers hard questions, recommends products and books meetings.

Meet Mira →
T
TheoAI Voice Agent

Answers your phone in a natural voice, takes orders and books appointments.

Meet Theo →
O
OttoAI Outbound Caller

Calls new leads back within minutes, follows up on quotes and wakes up old customers.

Meet Otto →

Cut ticket load. Keep customers happy.

Book a demo. We show how Sam resolves questions fast without letting sales slip.