A collection of well-known studies on how consumers feel about AI assistants, what they mean for profitability and how the market has grown. Sources and years are listed with each number.
of consumers want businesses to respond to inquiries immediately
value AI assistants for their immediate response
prefer live chat over other ways to contact a company
would rather text a business for transactions
don't mind if help comes from AI or a human, as long as it helps
prefer an assistant that solves problems over one with personality
say it matters to know when they are talking to AI
believe customer service will benefit most from AI assistants
of consumers would buy items through an AI assistant
saved by banks per interaction handled by an AI assistant
of executives say AI assistants free up time for deep work
of HR leaders see AI assistants as essential for employee services
of customer interactions forecast to involve AI technologies
of bank interactions could be automated by AI assistants
yearly market growth projected from 2016 to 2021
of businesses believe AI assistants are here to stay
These figures come from third-party studies published between 2015 and 2020. They show how fast expectations have moved. For current numbers from our own customers, see our use cases.
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