### [AI Support Automation](https://aiployees.com/ai-support-automation/)

**Published:** March 29, 2026
**Author:** Dobromir Slavov

**Content:**

[Home](/)/[Solutions](/our-solutions/)/AI Support Automation

AI Support Agent · Sam

# AI customer support that solves it on the first message.

Sam answers order, delivery, returns and account questions instantly, 24/7. Up to 93% of questions are resolved without a ticket, and the tricky ones go to your team with full context.

[Book a demo](/book-a-meeting/)[See security](/security/)

**up to 93%**resolved instantly

**24/7**weekends included

**0 sec**waiting time

S

**Sam**AI SUPPORT AGENT · ONLINE

Where is my order #48213? It was supposed to arrive yesterday.

Sorry about the wait. Your parcel left our warehouse on Monday and is with the courier in Plovdiv. Expected delivery is tomorrow before 18:00.

Can I change the delivery address?

Yes. I’ve sent a secure link to your email to update it. Anything else I can help with?

Resolved · no ticket needed

Web chatEmailWhatsAppHelp center

CSAT 4.8 / 5this week

What Sam does

## Faster answers for customers. Fewer tickets for your team.

Sam handles the repetitive questions, so your people can handle the ones that need a person.

### Instant resolution

Up to 93% of questions solved on the first message. No ticket, no wait, no handoff.

### 24/7 coverage

Weekends, holidays and nights. Customers always get a real answer right away.

### Smart escalation

When a case needs a person, Sam hands it over with the full transcript and a short summary.

### Sales-aware support

Spots buying signals inside support chats and passes upsell chances to sales.

Connected

## Sam can look things up, not just answer FAQs.

We connect Sam to your store, helpdesk and systems, so he can check an order, start a return or update a booking inside the chat.

- **Order status and tracking** from Shopify, WooCommerce or your ERP
- **Returns and exchanges** following your policy
- **Helpdesk tickets** in Zendesk, Freshdesk or Help Scout when needed
- **Knowledge Gap reports** that show what your help center is missing

**Support this month**−61% tickets

**4,920**conversations

**4,410**solved by Sam

**510**to your team

90% resolved without a human

Escalated: damaged itemSent to Zendesk with photos and summary

HUMAN

Upsell spottedCustomer asked about the Pro version

TO SALES

The full team

## Meet the rest of the team.

They share customer context, so nobody asks the same question twice.

M

**Mira**AI Sales Agent

Chats with website visitors, answers hard questions, recommends products and books meetings.

[Meet Mira →](/ai-sales-agents/)

T

**Theo**AI Voice Agent

Answers your phone in a natural voice, takes orders and books appointments.

[Meet Theo →](/ai-voice-agents/)

O

**Otto**AI Outbound Caller

Calls new leads back within minutes, follows up on quotes and wakes up old customers.

[Meet Otto →](/call-agents/)

## Cut ticket load. Keep customers happy.

Book a demo. We show how Sam resolves questions fast without letting sales slip.

[Book a demo](/book-a-meeting/)[Calculate your ROI](/aiployees-impact-calculator/)

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