### [AI Assistants Industry Statistics](https://aiployees.com/about/chatbot-industry-statistics/)

**Published:** December 15, 2023
**Author:** Dobromir Slavov

**Content:**

[Home](/)/[About](/about/)/AI assistant statistics

Research

# AI assistant statistics: what customers and businesses say.

A collection of well-known studies on how consumers feel about AI assistants, what they mean for profitability and how the market has grown. Sources and years are listed with each number.

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Consumer sentiment

## Customers want fast answers.

90%

of consumers want businesses to respond to inquiries immediately

LivePerson, 2019

57%

value AI assistants for their immediate response

HubSpot, 2017

48%

prefer live chat over other ways to contact a company

HubSpot, 2017

55%

would rather text a business for transactions

LivePerson, 2019

40%

don't mind if help comes from AI or a human, as long as it helps

HubSpot, 2017

48%

prefer an assistant that solves problems over one with personality

Business Insider, 2017

54%

say it matters to know when they are talking to AI

LivePerson, 2019

95%

believe customer service will benefit most from AI assistants

Mindbrowser, 2017

Business impact

## AI assistants pay for themselves.

47%

of consumers would buy items through an AI assistant

HubSpot, 2017

$0.50-0.70

saved by banks per interaction handled by an AI assistant

Foye, 2017

34%

of executives say AI assistants free up time for deep work

PwC, 2017

92%

of HR leaders see AI assistants as essential for employee services

ServiceNow, 2019

Market growth

## From experiment to standard.

70%

of customer interactions forecast to involve AI technologies

Gartner, 2020

90%

of bank interactions could be automated by AI assistants

Foye, 2017

35.2%

yearly market growth projected from 2016 to 2021

MarketsandMarkets, 2017

96%

of businesses believe AI assistants are here to stay

Mindbrowser, 2017

These figures come from third-party studies published between 2015 and 2020. They show how fast expectations have moved. For current numbers from our own customers, see our [use cases](/use-cases/).

## Put these numbers to work.

Book a demo and see what an AI employee would change on your website this month.

[Book a demo](/book-a-meeting/)[Calculate your ROI](/aiployees-impact-calculator/)

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